What we collect, and what we do with it.

Who we are

This website is operated by Arcadia Support, LLC, a Wyoming limited liability company ("Arcadia", "we", "us"). Contact: hello@arcadiasupport.co.

What we collect

When you book a call or email us, we receive the information you choose to provide: typically your name, firm, email address, phone number, and a description of what you need. Our scheduling provider collects the time you select and any answers to its booking questions under its own privacy policy.

Our web host records standard server logs (IP address, browser type, pages requested, timestamps) for security and troubleshooting. We do not run advertising trackers. If we add analytics in future, we will update this policy.

How we use it

To respond to your inquiry, schedule and hold the call, prepare a proposal if you ask for one, and keep records of our communication. We do not sell personal information and we do not share it with third parties except the service providers that run our email, scheduling, and hosting, each bound by their own terms.

Client data

If you become a client, our access to your firm's systems and data is governed by the written services agreement between us, not by this policy. That agreement controls confidentiality, access, and data handling.

Retention

We keep inquiry records for as long as needed to respond and for a reasonable period afterward for business records. You can ask us to delete your inquiry information at any time by emailing hello@arcadiasupport.co.

Your choices

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@arcadiasupport.co. Residents of states with consumer privacy laws may have additional rights; we will honor verified requests as those laws require.

Children

This site is for businesses and is not directed at children under 13. We do not knowingly collect information from children.

Changes

If we change this policy, we will post the new version here with a new effective date.